Return & Exchage Policy

Return & Exchange

We will accept the return of merchandise that was purchased from AeroPanda, LLC or its dealers within 30 days of receipt of shipment. Only one exchange per item purchased is allowed.

Physical address for return: AEROPANDA 262 N. Wickham Rd., Melbourne, FL. 32935

Customer must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We cannot be held responsible for shipments that are returned to us without an RMA number. All returns must be accompanied by an RMA number (NO EXCEPTIONS). 

If there are any questions related to the return please call (321) 312-0723 Monday–Friday, 9:00 a.m. to 5:00 p.m. EST (closed on major US holidays).

Customers must agree to the following to ship merchandise back to us: 

1)   Return shipping is the responsibility of the customer.
2)   We recommend that you obtain a return tracking number. 
3)   We are NOT responsible for lost packages.
4)   We DO NOT reimburse return shipping costs or refund shipping costs.
5)   The merchandise HAS TO BE in unopened/unused condition, in its original manufacturer packaging, and contain ALL of the original components. (cannot be glued or tampered with in any fashion). In short, it has to be in new/retail condition!
6)   Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7)   All returns are subject to 15% restocking fee. If the order is to be return, use our free shipping offered by Aeropanda, LLC, which can also cover the cost of the original shipping and handling, plus any other shipping that can be generate. 

Refunds

The refund will be provided on the same form of payment as the original purchase. A refund will be processed within 5 days of receipt of the item.

Aeropanda, LLC reserves the right to refund using Gift Certificate or Gift Cards that can be redeemer only at Aeropanda, LLC's website.

Please check our cancellation policy.

Required Verification Information

To help protect the customer from fraud, the customer will be contacted via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6-digit approval number assigned by the credit card issuer for every purchase. After being contacted by Aeropanda, LLC, the customer will have 10 days to respond with the verification information.

Verification of Orders

As a web-based company we understand the need and importance of security. Orders may be placed on hold pending verification of information. If an order is placed on hold, the customer will be contacted for the required information. After being contacted by Aeropanda, LLC, the customer will have 10 days to respond with the verification information. Once the information is received, the order will be released.

Missing / Received Wrong Item in Order 

Please contact the Customer Service Department immediately through our Contact Us link upon receiving your order or call customer support at (321) 312-0723 Monday – Friday, 9:00 a.m. to 5:00 p.m. EST (not available on most US holidays).